Privacy Policy

1. Introduction

MoveCompare ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services.

This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this policy.

2. Data Controller

MoveCompare is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us at privacy@movecompare.co.uk.

3. Information We Collect

We may collect the following categories of personal data:

• -Identity Data: Full name, title
• -Contact Data: Email address, telephone number, postal address
• -Move Data: Details about your move including postcodes, property size, moving dates, and special requirements
• -Technical Data: IP address, browser type, device information, and usage patterns
• -Communications Data: Messages sent through our contact form or support channels

4. How We Use Your Data

We process your personal data for the following purposes and legal bases:

• -To provide our service: Matching you with removal companies and facilitating the quote process (legal basis: contract performance)
• -To communicate with you: Responding to enquiries and providing service updates (legal basis: legitimate interest)
• -To improve our service: Analysing usage patterns and feedback (legal basis: legitimate interest)
• -To comply with legal obligations: Meeting regulatory and legal requirements (legal basis: legal obligation)

5. Data Sharing

We share your personal data only with the verified removal companies matched to your move request, and only for the purpose of providing you with quotes. We do not sell your data to third parties.

We may also share data with service providers who assist us in operating our platform (such as hosting providers and analytics services), but only under strict data processing agreements and solely for the purposes set out in this policy.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected. Move request data is typically retained for up to 12 months after your move date. Account data is retained for the duration of your account and for a reasonable period thereafter. You may request deletion of your data at any time.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• -Right of access to your personal data
• -Right to rectification of inaccurate data
• -Right to erasure (right to be forgotten)
• -Right to restrict processing
• -Right to data portability
• -Right to object to processing
• -Right to lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at privacy@movecompare.co.uk.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. This includes encryption of data in transit and at rest, regular security assessments, and access controls to limit who can view personal data.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated via our website. We encourage you to review this page periodically for the latest information.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: